How Do I Book & Pay?
Booking is easy if you follow the steps on each page in the sequence they are presented to you.
To begin, please complete our home page with your required travel itinerary which includes destination, dates of travel and number of people. The next page will then provide you with a range of fares and flights to select, then an overview summary of your itinerary and pricing - and from there you make payment by credit card and that's it!
Payment is only accepted by credit cards: Visa, Mastercard, American Express and Diners.
You cannot make a booking on the site without a credit card.
How do I get my booking confirmation?
You will receive an email confirmation shortly after making a booking with www.cheapfares.com.au showing your booking confirmation and itinerary.
If you have not received an email confirmation of your booking or/and you require a tax invoice please contact us.
How do I make changes and are there any fees?
Changes are usually permitted subject to availability.
You can only change dates or flight numbers. You cannot change names or switch from one airline to another. Please note when rebooking you must rebook to a fare of equal value or higher to that which was originally booked. You cannot change airlines.
Any flight change will result in a cost of minimally AUD $85.00 per person and may well be over AUD $150 per person per change if the fare originally purchased is no longer available in addition to any additional collection imposed by the airline, hotel or supplier.
To make changes contact us on:
Customer Service
t: 1 300 654 786 (in Australia)
t: + 61 2 9751 0133 (International)
e: enquiries@cheapfares.com.au
f: +61 2 9751 0122
Baggage Allowances
Virgin Blue Baggage Allowance
Virgin Blue’s everyday low fares for domestic flights now allows you to choose to travel with carry on baggage only or checked baggage for a small additional fee. On some fare types, an additional charge can be purchased online for $8 or can be purchased at the airport for $20.
|
|
|
Blue |
|
Corporate |
Premium |
|
Carry on 7kgs |
yes |
yes |
yes |
yes |
yes |
|
Checked baggage |
23kgs |
23kgs |
23kgs |
32kgs |
32kgs |
|
Online fees for |
|
|
|
|
|
|
Baggage fees |
|
|
|
|
|
Jetstar Airways Baggage Allowance
Jetstar are making fares cheaper for travellers with only carry on baggage. Choose a Jetsaver Light Fare and travel light for a low price. When purchasing a Jetsaver Light or JetSaver Fare, only pay $10 online or $40 at the airport for an additional 20kgs of checked baggage.
Jetsaver Carry on 10kgs yes Checked baggage no 20kgs 20kgs 30kgs Online fees for Baggage fees no
Light
JetSaver
JetFlex
StarClass
yes
yes
yes
checked baggage
no
$10
No fees
No fees
at the airport
$40
No fees
No fees
Qantas Airlines Baggage Allowance
Qantas is making domestic flights easy. On any fare purchased, you can bring both carry on luggage up to 7kgs and checked baggage up to the following limits with no extra fees.
|
|
Red e |
Super |
Flexi |
Fully |
|
|
Carry on 7kgs |
yes |
yes |
yes |
yes |
yes |
|
Checked baggage |
23kgs |
23kgs |
23kgs |
23kgs |
30kgs |
|
Online fees for |
|
|
|
|
|
|
Baggage fees |
|
|
|
|
|
Baggage Allowance International Travel
As the allowance differs from airline to airline please contact your airline of choice directly.
Tickets & Photo ID
Domestic Flights In Australia
All domestic flights in Australia are electronic or referred to as E tickets. No paper ticket is issued so upon check in at the airport all you need to present is photo ID for each person travelling.
An Australian driver’s licence is acceptable but not an overseas driver’s licence, in which case a valid passport will need to be produced.
For adults who do not have photo ID you will need to provide 3 forms of identification as follows:
1. Birth Certificate
2. Bill registered under your name
3. Credit Card, Bank Card or any other government issued card.
For children travelling with adults with no photo ID between the ages 2-11 inclusive: Parents must show their Medicare card with child names. For children travelling with other adults not being their parents between the ages 2-11 inclusive: Birth certificate or school enrolment, school ID or report card.
For persons older than 11 years who do not fit the above categories you need to provide either a birth certificate or Medicare card with your name on it.
Please note if you are travelling on a domestic flight with an international flight number (Qantas flights QF001 - 399) you must have a valid form of government issued photo identification e.g. passport, Australian drivers licence etc.
International flights departing Australia
Whilst a number of airlines now issue “E” or “Electronic tickets” which are paperless (all you need to do is present your passport for ID at check in), because there are various circumstances where those same airlines still issue paper tickets depending on your itinerary, we will assess your booking and advise you within 72 hours by email as to whether you will be issued with a electronic or paper ticket.
Child Only Bookings
All airlines have special requirements for children who are travelling alone and are aged to 15 years. Children travelling alone up until the age of 15 years cannot be booked online as you will need to contact the airline directly.
Below is a guide for the primary Australian Airlines.
1. Qantas
If a child is travelling without the supervision of a parent or guardian who is fifteen years or older they are classified as an unaccompanied minor. To make a booking for an unaccompanied minor contact Qantas on telephone 13 13 13.
International Travel
Under 6 years On most flights, children under 6 must be accompanied by a person 15 years or over who is an immediate family member or who has written permission from the child's parent or guardian.
Exception: On Qantas International services a child of 5 years or more can travel unaccompanied provided the child's flying time (not including ground time) does not exceed 6 hours.
6 to 11 years (inclusive) Complete the Qantas 'Unaccompanied Minor' forms in the red 'Unaccompanied Minor' wallet available from Qantas.
12 to 15 years (inclusive) On Qantas services children can travel as Unaccompanied Minors only at the request of their parent or guardian. If no request is made, there will be no special arrangements.
Domestic Travel
Under 5 years Children under 5 must be accompanied by a person 15 years or over who is an immediate family member or who has written permission from the child's parent or guardian.
5 to 11 years (inclusive) Complete the Qantas 'Unaccompanied Minor' forms in the red 'Unaccompanied Minor' wallet available from Qantas.
12 to 15 years (inclusive) Children aged between 12 and 15 years can travel as Unaccompanied Minors only at the request of their parent or guardian. If no request is made, there will be no special arrangements.
2. Jetstar
Jetstar generally requires that passengers are able to travel independently. Jetstar do not have the systems, staff or facilities required to assume responsibility for assistance and supervision of passengers. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if travelling unaccompanied.
As a guide, children who are not yet attending secondary school will be regarded as unable to travel independently and will not be eligible to travel unless they are accompanied by an appropriate Accompanying Passenger*. Jetstar may require proof that children are currently attending secondary school at check-in. Despite these guidelines, if a child is attending secondary school but their parent or guardian considers that the child is not sufficiently independent to travel unaccompanied using the services provided by Jetstar, they must notify Jetstar. Jetstar is not able to carry such passengers unaccompanied.
* Accompanying Passenger means a paying passenger who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying. As a guide, Jetstar generally will not consider a passenger to be an appropriate Accompanying Passenger for a child unless the passenger is at least 15 years old.
3. Virgin Blue and Pacific Blue
All bookings for Unaccompanied Minors must be made through the Virgin Blue Guest contact centre on telephone 136 789.
Any child aged 5 to 11 years (inclusive) travelling alone must be booked as an Unaccompanied Minor (UMNR).
Any child aged 12 to 15 years (inclusive) may travel as an Unaccompanied Minor if so requested by the parent.
To ensure the highest level of service is delivered to all guests, both Virgin Blue and Pacific/Polynesian Blue carry a maximum of eight unaccompanied minors per flight. To ensure that all safety and service standards are met, check in staff may request proof of age, and may refuse boarding if not provided. Children may be required to show proof of age at check in, at which time this must be presented on request (e.g. Passport, Birth Certificate). A child must travel with a passenger 15 years of age and over OR the parent/legal guardian who is 13 years of age and over. (A legal guardian is someone who has been appointed by the family court. They will have an official court document to prove that they are the child's legal guardian. A parent cannot simply write a letter appointing someone as the legal guardian of their child.) A child must be able to sit upright unaided in the seat purchased, with the seat belt adjusted securely without slack around the waist. If child turns 12 years of age after the forward journey but before the return journey, the flights need to be booked as two one way trips indicating the correct age at the time of actual travel. In this case forward journey would be booked as a child and return as an adult. You may be required to show proof of age (e.g. Birth Certificate) at check in, at which time this must be presented on request. Boarding may be refused if this is not provided.
4. All other airlines
As other airlines requirements vary, please contact the airline directly.